I had to walk away today when I overheard a customer go up to the visual manager and angrily ask him why we have product on our mannequins that we are sold out of. Really? Really!?
Well, the reason that happens is because we have 2000 people walk through our doors every day and maybe once a week do we have time to update a few of the mannequins but we have over 100 mannequins and 2 managers who spend most of their day selling because we have no payroll to let them actually do their job.
Also, we have over 20 000 styles of clothes in the store. It's pretty hard to keep track of exactly what we do and do not have at all times.
As well, if you want something that's on a mannequin, we will take it off for you (as the staff had already done for this customer).
And finally, this "customer" isn't even a customer. She is a stylist. This means she works for tv shows and goes around buying clothes, using the clothes on the tv shows, and then she returns them. So she never actually buys anything. She returns 100% of what she buys and all of it has been used.
We have a policy of charging a 20% restocking fee for stylists but we never charge it. So lady, go f**k yourself.
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